Contact

Last updated 5 September 2026

One address reaches us, and a person reads it: support@brightsidestreams.com.

Support

Something not working, a recording you cannot find, a guest who could not join. Tell us what you were doing and roughly when, and include the show or episode link if you have it — that is usually enough for us to find the recording without asking you for anything else.

We answer within two business days, and faster when a recording is at risk.

Billing

Plan changes, refunds and invoices go to the same address. Say which account the message is about; we will not ask you for card details by email, and you should not send them.

Your data

To get a copy of your data or have it deleted, email us from the address on the account and say which you want. What we hold and how long we keep it is set out in the Privacy Policy.

Reporting a show

If something published here breaks the Acceptable Use Policy, send the episode link and what is wrong with it. Reports about published content are looked at before anything else in the inbox.

Press and partnerships

Same address, with "press" or "partnership" in the subject so it does not sit behind the support queue.

Where we are

Bright Side Streams is an independent product operated from the United States. Email is the only support channel — there is no phone line, and we would rather answer properly in writing than badly on a call.